Friday, June 17, 2011

Adultness...

I'm not going to lie.
I wish I was still a kid... without adult responsibilities...
When the only thing I had to worry about was a little homework, a few chores and which American Girl Doll I was going to purchase next with my "savings". 

Yesterday was a good day. I got caught up on all of my adult-like responsibilities and checked everything off my "to do" list. I even got completely caught up on my household chores...I was feeling quite good about myself.  And then...
I had to deal with an extremely stressful conversation with a very frustrated customer...and it completely ruined my night...maybe even my week.

I bend over backwards for my customers. I try to be as accommodating as possible and usually respond to customers with a "Yes, And..?" state of mind. I will do everything in my power to ensure their happiness...after all they are the reason I can stay at home with my son.

But with this situation...there was nothing I could do to make her happy. You see...the problem wasn't with the product I shipped her...it was that the product is trapped in "limbo" somewhere between Chicago and Canada...and with the Canada post strike...who knows when it will arrive.  I did everything I could think of to give "good customer service" I offered her a credit in my shop, I offered to refund her money if she wants to return it once it arrives...but nothing would satisfy her. She accused me of being unfair and taking her money...and I felt/feel awful.  I honestly think she wanted me to drive up to the Canada Post and go digging for the package myself and then hand deliver it to her door.  But that just simply isn't possible...or legal. Eventually she finally understood that the "issue" was one that I couldn't fix but not before 2 hours of back and forth conversation and a rock solid knot in my back. Ugh.

But onward and upward...like my husband said..."you can't make everyone happy...especially the people who will never be happy."
So to cheer myself up I spent some time on Regretsy.com that site is hillarious (...I feel conflicted about whether I would ever want something from my shop to end up there...because it brings a lot of traffic and most of the items they post on there actually sell... But how embarrassing! Haha!) And then I decided to design a new mobile...
I haven't sewn them yet...or done the canopy but here are the little critters I came up with..."silly monsters". 

In Other News...Gunnar is tearing around the house...he's figured out how to crawl quite quickly now...and his latest venture is trying to pull to stand.  Luckily (and I say that only because I am hoping to delay the walking...) we don't have the greatest furniture for him to practice this with. He'll try but everything is soft and plushy and hard to get a good grip to pull on. So he's enjoying all the practice in his crib.


2 comments:

  1. Oh... sorry about your unhappy customer! It sounds like you went above and beyond to try to make her happy. Side note, G is adorable!!

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  2. It sounds like your customer was just trying to get something for free, if you offered to refund her money if she sent the item back and she was still unhappy. Be strong!

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